Telephone Number Input and Display

Telephone Number Input and Display

• Telephone Number Input and Display
  • Quick Implementation Guide
    • Edition 1 22 [nd] April 2010
      • 1
      • Guidance Introduction
      • 2
      • Guidance
    • Telephone Number Display
      • Home 0118 496 0123 If the country code is for the UK, for example, ‘+44’ or ‘0044’, then it must not be displayed
      • Home +1 212 555 2368
      • When displayed, the country code must always be displayed with a ‘+’ sign in front of it
      • When displayed, the country code must not display any leading zeros
      • When displayed, the country code must be separated from the rest of the telephone number by a single space
      • 3
      • Work 0118 123 4567
      • 0118 987 6543 x1234
      • For UK telephone numbers, the area code must not be displayed with brackets around it
      • For UK telephone numbers, the area code must be separated from subsequent numbers by a space
      • For UK telephone numbers, extension numbers can be displayed with an ‘x’ preceding and adjacent to the number
      • For UK telephone numbers where the telephone and extension numbers are displayed within a single input box, the extension number must be separated from the rest of the telephone number by a single space that precedes the ‘x’
      • 4
      • 987 6543
      • 1234
      • For UK telephone numbers where the extension number is displayed in a separate input box, a label must be shown above the input box to indicate the content
      • For UK telephone numbers, if there are more than six digits in the local number, (in other words, not the country code, area code or extension number), then a space must be inserted before the final four digits
      • The telephone number should be formatted for display according to the rules detailed in the Appendix
      • 5
    • Telephone Number Input
      • Telephone Number e.g. 01234 567890
      • e.g. 01234 567890
      • 6
      • Prompts
      • Home e.g. 01234 567890 Work e.g. 020 1234 5678
      • Work e.g. 050 1234 5678
      • e.g. 1234
      • Tooltips
      • 7
      • Telephone Number e.g. 01234 567890 Use a free-text input box for the entry of telephone number
      • e.g. 050 1234 5678
      • Use a free-text input box where extension number is input into a separate input box
      • Ensure the input box accepts formatted and unformatted entries
      • 01181234 01181234567
      • 01181-2 01181-23-45
      • 8
      • If the number can be identified as a valid type (as detailed in Appendix ), the input box should strip out formatting upon losing focus and replace it with a reformatted equivalent
      • Display a reformatted entry to the user which places spaces in logical locations for readability
      • If the number cannot be identified as a valid type (as detailed in Appendix ), display the entry to the user as it was entered
      • Remove the UK country code from display after it is committed
      • Do not display UK numbers with the international prefix
      • 01181-2 01181-23-45 0118 123 4567 +888 12.3 +888 12.34.5 +888 12.34.56.78 +44 118 123 4567 0118 123 4567
      • 9
      • Retain all other country codes
      • Display non-UK numbers with a + prefixed to the country code
      • +1 212 555 23 +1 212 555 2368
      • 10
      • Assisted Country Selector
      • Use the content indicated in the illustration in columns one, two and three. Use the abbreviation ‘UK’ instead of the ISO 3166 code of ‘GB’
      • 11
      • Use an editable drop-down list for country codes
      • Use a default value of +44 (UK) for the country code
      • Order the country names alphabetically. Include United Kingdom once at the top of the list and once in its appropriate alphabetical location
      • Allow the country codes to be navigated using free-text entry
      • 12
      • Populate the country selector below and in this exact order:
      • 1. Country Name Left-aligned and vertically aligned to all rows 2. Country Dialling Code Right-aligned using the ‘+’ format, for example ‘+44’ 3. Country Abbreviation Right-aligned, two character code, enclosed in single brackets and vertically aligned to all rows
      • 13
      • Appendix
      • CSA Rules for Telephone Number Element Identification
      • 14
      • Appendix CSA Rules for Telephone Number Element Identification
      • 15
      • Example Additional Rules for Handling Extension Numbers
      • 16

Source PDF: teleqig.pdf

Quick Implementation Guide

Edition 1 22 [nd] April 2010

This document was prepared for NHS Connecting for Health which ceased to exist on 31 March 2013. It may contain references to organisations, projects and other initiatives which also no longer exist. If you have any questions relating to any such references, or to any other aspect of the content, please contact cuistakeholder.mailbox@hscic.gov.uk Copyright: You may re-use this information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence or email psi@nationalarchives.gsi.gov.uk.

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Guidance Introduction

Telephone numbers are essential for communicating with patients and with other people inside and outside the NHS. Therefore, they must be read and entered accurately and not confused with other numbers, such as the patient’s NHS Number.

Important

Although it contains all of the guidance points, this document omits supporting information and is therefore not intended as a substitute for the full NHS CUI document Telephone Number Input and Display [1] . Refer to that document for the definitive statement of the design guidance in this area.

The visual representations used to display the guidance are illustrative only. Stylistic choices (for example, display font used), unless otherwise specified, are not part of the guidance and are therefore not mandatory requirements.

1 Telephone Number Input and Display – User Interface Design Guidance (v4.0.0.0)

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Guidance

Telephone Number Display

Telephone numbers in NHS clinical applications can comprise up to four elements:

TID-0001

Home 0118 496 0123 If the country code is for the UK, for example, ‘+44’ or ‘0044’, then it must not be displayed

Mandatory

TID-0002

Home +1 212 555 2368

space

When displayed, the country code must always be displayed with a ‘+’ sign in front of it

Mandatory

TID-0003

When displayed, the country code must not display any leading zeros

Mandatory

TID-0004

When displayed, the country code must be separated from the rest of the telephone number by a single space

Mandatory

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Guidance

Telephone Number Display

Work 0118 123 4567

0118 123 4567	Col2

space

0118 987 6543 x1234

0118 987 6543 x1234	Col2

space

TID-0005

For UK telephone numbers, the area code must not be displayed with brackets around it

Mandatory

TID-0006

For UK telephone numbers, the area code must be separated from subsequent numbers by a space

Mandatory

TID-0007

For UK telephone numbers, extension numbers can be displayed with an ‘x’ preceding and adjacent to the number

Recommended

TID-0008

For UK telephone numbers where the telephone and extension numbers are displayed within a single input box, the extension number must be separated from the rest of the telephone number by a single space that precedes the ‘x’

Mandatory

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Guidance

Telephone Number Display

Telephone Number

987 6543

Extension

1234

TID-0026

For UK telephone numbers where the extension number is displayed in a separate input box, a label must be shown above the input box to indicate the content

Recommended

TID-0009

For UK telephone numbers, if there are more than six digits in the local number, (in other words, not the country code, area code or extension number), then a space must be inserted before the final four digits

Mandatory

TID-0010

The telephone number should be formatted for display according to the rules detailed in the Appendix

Recommended

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space

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Guidance

Telephone Number Input

Telephone number input can be supported by one of two designs. Both designs will accept and correctly identify both UK and non-UK numbers.

1. A single unassisted entry input box, optimised for UK telephone number entry.

This design should be used when it is anticipated that the majority of telephone numbers input will be UK numbers:

Telephone Number e.g. 01234 567890

2. A single entry input box with country selector assistance, optimised for non-UK

telephone numbers:

Country Code

Telephone Number

e.g. 01234 567890

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Guidance

Telephone Number Input

Prompts

The choice of what string to use for the prompt for an unassisted text entry box will be context specific. Here are some suggested prompts:

Home e.g. 01234 567890 Work e.g. 020 1234 5678

Telephone Number Extension

Work e.g. 050 1234 5678

e.g. 1234

Tooltips

The choice of what string to use for the tooltip for an unassisted text entry box will be context specific. Here are some suggested tooltips:

Telephone Number Extension

Work

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Guidance

Telephone Number Input

TID-0011

Telephone Number e.g. 01234 567890 Use a free-text input box for the entry of telephone number

Mandatory

Telephone Number Extension

e.g. 050 1234 5678

e.g. 1234

TID-0027

Use a free-text input box where extension number is input into a separate input box

Mandatory

TID-0012

Ensure the input box accepts formatted and unformatted entries

Mandatory

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Unformatted text entry

01181234 01181234567

Formatted text entry

01181-2 01181-23-45

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Guidance

Telephone Number Input

TID-0013

If the number can be identified as a valid type (as detailed in Appendix ), the input box should strip out formatting upon losing focus and replace it with a reformatted equivalent

Mandatory

TID-0014

Display a reformatted entry to the user which places spaces in logical locations for readability

Mandatory

TID-0015

If the number cannot be identified as a valid type (as detailed in Appendix ), display the entry to the user as it was entered

Mandatory

TID-0016

Remove the UK country code from display after it is committed

Mandatory

TID-0018

Do not display UK numbers with the international prefix

Mandatory

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01181-2 01181-23-45 0118 123 4567 +888 12.3 +888 12.34.5 +888 12.34.56.78 +44 118 123 4567 0118 123 4567

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Guidance

Telephone Number Input

TID-0017

Retain all other country codes

Mandatory

TID-0019

Display non-UK numbers with a + prefixed to the country code

Mandatory

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+1 212 555 23 +1 212 555 2368

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Guidance

Telephone Number Input

Assisted Country Selector

The primary use case for this control is as a secondary level of input after the user has stated that they will be inputting a non-UK number.

Country Code

Default State

Expanded

Column Contents

+44 (UK)	Col2	Col3	Col4
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
Column One	Column One	Column One	Column One

TID-0021

Country Code

Column Three

Use the content indicated in the illustration in columns one, two and three. Use the abbreviation ‘UK’ instead of the ISO 3166 code of ‘GB’

Mandatory

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One	ISO 3166 country names
Two	Ofcom list of dialling codes
Three	ISO 3166 abbreviated country codes

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Telephone Number Input

Assisted Country Selector

Country Code Telephone Number

Country Code

Guidance

TID-0023

Use an editable drop-down list for country codes

Recommended

TID-0020

Use a default value of +44 (UK) for the country code

Mandatory

TID-0022

Order the country names alphabetically. Include United Kingdom once at the top of the list and once in its appropriate alphabetical location

Mandatory

TID-0024

Allow the country codes to be navigated using free-text entry

Recommended

+44 (UK)	Col2	Col3	Col4
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)

Country Code

Af	Col2	Col3	Col4
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)

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Guidance

Telephone Number Input

Assisted Country Selector

Country Code

TID-0025

Populate the country selector below and in this exact order:

1. Country Name Left-aligned and vertically aligned to all rows 2. Country Dialling Code Right-aligned using the ‘+’ format, for example ‘+44’ 3. Country Abbreviation Right-aligned, two character code, enclosed in single brackets and vertically aligned to all rows

Recommended

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+44 (UK)	Col2	Col3
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)
United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)	United Kingdom Afghanistan Albania Algeria Andorra Angola Argentina +44 (UK) +93 (AF) +355 (AL) +213 (DZ) +376 (AD) +244 (AO) +54 (AR)

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Appendix

Appendix

The following rules are from the NHS CFH – NPfIT SCG – SCG Guidance on Telecommunication Standards [1]. Refer to the location indicated for the latest version of these rules.

CSA Rules for Telephone Number Element Identification

1 If the value starts with a plus sign (+) or ‘00’, then apply International Number Prefix Rules – go to step 3

2 Otherwise apply UK Telephone Number Representation Rules – go to step 11

International Number Prefix Rules

3

4

If the value starts with ‘+44’, and the following digit is not ‘0’, then replace ‘+44’ with ‘0’ and apply the UK Telephone Number Representation Rules – go to step 11

If the value starts with ‘0044’, and the following digit is not ‘0’, then replace ‘0044’ with ‘0’; apply the UK Telephone Number Representation Rules – go to step 11

5 If the value starts with ‘+’, then apply the following International Number Representation Rules – go to step 8

6 If the value starts with ‘00’, then replace ‘00’ with ‘+’ and apply the following International Number Representation Rules – go to step 8

7 If the value starts with ‘+44’ or ‘0044’ and the following digit is ‘0’, then (this is invalid) display the entire value as received – end

International Number Representation Rules

8 Add a space after the international dialling code element using the international standard available at http://www.itu.int/ITU-T/inr/codes.html

9 Remove any immediately following separator character

10 IF the remainder contains any non-numeric characters other than valid separator characters, then display the remainder of the value as received – end

OTHERWISE

i. If the remainder contains any valid separator characters, then replace each separator character with a space – end

ii. Else, introduce spaces preceding every four characters, from the right, so that there are never more than 6 characters without a break, and never fewer than 3 characters in a group – end

1 NHS Connecting for Health – NPfIT SCG – SCG Guidance on Telecommunications Standards

http://www.connectingforhealth.nhs.uk/systemsandservices/data/scg/publications/scg002305.pdf

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Appendix CSA Rules for Telephone Number Element Identification

UK Telephone Number Representation Rules

11

12

13

IF the value contains any non-numeric characters other than valid separator characters, then display the value without further transformation – end

OTHERWISE

If the value contains valid separator characters, then remove the separator characters and apply the transformation rules as specified in the following sections

IF the numeric value begins with ‘01’ or ‘02’, then test these geographic area number representation rules in the following order. Only apply one rule:

a. If the code starts ‘02’, then insert a space after the 3rd digit b. If the code has a ‘1’ in the 3rd or 4th position, then insert a space

after the 4th digit c. If the first 6 digits match any of the following 11 codes, then insert a

space after the 6th digit:

013873 Langholm; 015242 Hornby; 015394 Hawkshead; 015395 Grange-Over-Sands; 015396 Sedbergh; 016973 Wigton; 016974 Raughton Head; 017683 Appleby; 017684 Pooley Bridge; 017687 Keswick; 019467 Gosforth.

d. For all other codes, insert the space after the 5th digit

Having applied the above rules, if the remainder of the number, following the space, contains more than 6 digits, then introduce a space preceding the final four digits

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14 If the numeric value begins with ‘07’ or ‘05’ or ‘03’ or ‘04’ or ‘06’, then follow these number representation rules:

a. Add a space after the first 5 digits (including the initial 0) b. If the remainder contains more than 6 digits, then introduce a

space preceding the final four digits

15 If the numeric value begins with ‘08’ or ‘09’, then follow these special services number representation rules:

a. Add a space after the first 4 digits (including the initial 0) b. If the remainder contains more than 6 digits, then introduce a

space preceding the final four digits

16 If the numeric value does not begin with ‘0’, then display the value without further transformation – end

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Appendix

Example Additional Rules for Handling Extension Numbers

1 Identify if the number has any of the following characters or sequence of characters in it, followed by a sequence of digits:

x ex ext extn extension extension number

Any of the above, followed by:

.	Full stop
:	Colon
=	Equals sign
-	Hyphen

2 If so, then remove the identified characters and replace with an ‘x’

3 Then remove the ‘x’ with any subsequent digits and only replace them at the end of the telephone number after all of the NHS CFH – NPfIT SCG – SCG Guidance on Telecommunication Standards [1] rules have been applied to the remaining telephone number.

1 NHS Connecting for Health – NPfIT SCG – SCG Guidance on Telecommunications Standards

http://www.connectingforhealth.nhs.uk/systemsandservices/data/scg/publications/SCG002305.pdf

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